Relay
Built in-houseRelay is for service companies that sell finished results at a set price. A team defines the result once as a workflow. AI agents then do the work, a person approves it at a review gate, and Relay records time, cost and margin for every run.
- Industry
- AI Agents / Service Operations
- Location
- Berlin, Germany
- Duration
- 1 week
The Challenge
A service company that sells results at a set price, such as closed books or a finished data migration, only makes money if it delivers the same way every time. In practice the brief sits in email, the status in chat and the files in five tools. Quality depends on one senior person who checks everything. The company learns whether a job made money after the invoice has gone out. Each new client then needs another hire, because nothing from the last job carries over to the next.
The Solution
Relay turns each service into a workflow that every job runs through in four stages. First the team scopes the result. It sets the deliverable, the acceptance checks, the deadline and the price, and Relay saves them as a template for every later run. Then AI agents do the work. For a monthly close they pull ledgers and bank statements, reconcile the accounts and draft the close packet, and they attach evidence to each step. The run then stops at a named review gate, for example a controller review. A person approves the work or returns it with notes, and the agents revise it. Relay logs each decision, and nothing ships without a sign-off. Last, the client receives the finished work. Relay records the time, the agent cost and the gross margin of the run and compares the margin with the target for that workflow. Relay reads from and writes to the tools the team already uses, such as QuickBooks, Slack, Notion, HubSpot, Google Drive and Stripe.
Project details
Tech Stack
Next.js, React, TypeScript, Tailwind CSS, Turborepo, Vercel
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